If you’re figuring out care for a parent or spouse, you probably have questions. Here’s what families ask us most often.
How to know if it's time, what happens on the first call, and how care begins.
Who we send, how we screen them, and how matching works.
Aid and Attendance, VA programs, and how benefits can help cover costs.
What care costs and how families typically pay for it.
If your question isn’t here, call us directly — we answer.
We serve Craven County (New Bern), Pamlico County, Wayne County (Goldsboro), and Kinston. Our primary office is in New Bern, with a second location in Greenville serving the surrounding area.
Yes. We accept VA Aid & Attendance payments for eligible veterans and surviving spouses. Once your benefit is approved, we can begin care immediately.
For most situations, we can begin care within a few days. For urgent needs like hospital discharges, we can often start within 24-48 hours.
We offer flexible scheduling to match your needs. Contact us to discuss what works for your situation.
Yes, MindWell is committed to protecting your privacy. All your data is stored securely, and we follow strict privacy guidelines to ensure your personal information is never shared without your consent.
Personal care includes bathing, dressing, grooming, toileting assistance, incontinence care, mobility assistance, medication reminders, and meal preparation. We handle the physical tasks that have become difficult while preserving your parent’s dignity.
Yes. Consistency matters, especially for personal care. We assign the same caregiver to your parent so they build a relationship and the caregiver learns your parent’s preferences and routines.
How is personal care different from home health care?
Home health care is medical care (nursing, physical therapy) ordered by a doctor and covered by Medicare. Personal care is non-medical assistance with daily activities. We provide personal care; medical needs require a home health agency.
Companion care includes social engagement, conversation, errands, transportation to appointments, light housekeeping, meal preparation, and medication reminders. It does not include hands-on physical care like bathing or toileting.
No. Our caregivers actively engage — playing cards, going for walks, accompanying to appointments, helping with projects, preparing meals. The goal is meaningful interaction, not passive supervision.
As often as needed — daily, several times weekly, or weekly. Many families start with a few visits per week and adjust based on what helps most.
From a few hours to several weeks. Common arrangements include: a few hours for appointments or errands, overnight coverage, weekend breaks, and extended coverage for vacations.
We conduct a thorough handoff meeting to learn your parent’s routines, medication schedules, dietary requirements, and preferences. This preparation ensures seamless continuity — your parent’s day stays consistent while you’re away.
Practical answers to the questions families ask us most. From how to talk to a parent about accepting help, to understanding what veteran care benefits actually cover.
